Performance Connections International - Employee Engagement, Customer Engagement

Downloadable PDFs

Employee Engagement and Retention

Leading for Engagement
      Ten actions you can take to mobilize your workforce around your business objectives.

The Great Divide Case
      A case study on how employee engagement impacted strategy realization in a major technology firm.

The Challenge of Retaining Top Talent: The Workforce Attrition Crisis
     A white pare on the challenge and importance of retaining top talent.

How to Retain Your “Top Talent"
     An article about talent retention in the banking industry.

Employee Engagement: The Key to Performance
    An article about employee engagement in the banking industry.

Changing the Behavior of Technical Project Managers
     An article about improving leadership behavior in technical leaders.

Gaining from Training

Managing the Culture Clash
     This article describes the challenges and some best practices when managing a merger of two organizations with differing cultures.

Measuring Utility Employee Engagement and Attrition

Customer Engagement, Sales and Service

Leading for Customer Engagement

Creating Customer Loyalty - Increasing Collections
     A detailed case study about improving both employee engagement and customer engagement in the banking industry.

HR Executive Case Study
     A case study on the impact on sales of the Performance Connections’ Sales Accelerator approach.

The Impact of Behavior Modeling Sales Training and Coaching on Financial Product Sales
     A case study on the impact on sales using the Performance Connections approach to Sales Development.

Behavior-Based Sales Team Training Produces a 56% Increase in Revenues
     A case study on the financial impact of activity management on a financial services company.

What You Don't Know About Increasing Sales
     A Research Report on the unrecognized misconceptions of sales management.

Baystate Health Systems Has Found a Cure for Low Patient Satisfaction
     A case study on improving customer engagement and patient satisfaction at a major health care organization.

Retail Leading for Customer Engagement
     In light of this, our goal in this position paper is to define a better way to forge those retail customer bonds by creating customer engagement.

Customer Engagement - Environmental Services

Leading for Bank Customer Engagement

Leading for Technology Customer Engagement