Customer Engagement Solutions for Leaders

For Executives

Customer Experience Mapping
Identifies the “vital touch points” that make up the customer experience and uncover hidden factors that both enhance and erode customer loyalty.

Develop Engagement Standards
Will help you develop behavioral standards for customer contact employees for each vital touch point that represent moments of excellence that shape the optimal customer experience.

For Managers

Leading for Employee Engagement™
provides Intact Workgroup managers with tools/strategies to engage the workforce in optimizing the customer experience. On-going follow-up meetings with employee teams and supporting departments ensure engagement is sustained top to bottom.

Coaching for Customer Engagement™
enables managers to acquire skills, knowledge and strategies to coach service reps for higher levels of service delivery and customer engagement.

Strategic Thinking
Advantage – How to Think and Act Strategically develops the mental muscle of strategic thinking. As a result, managers think more strategically about their business, know when to be tactical and when to be strategic and apply decision-making tools that guide them to be more strategic in their decisions.

For Sales Leaders

Leading for Sales Engagement™
shows sales team managers how to mobilize the entire sales force to be fully engaged and committed to your sales strategy and goals related to your products, markets and customers. The forum speeds the time to additional revenue streams from existing and future customers.

The Sales Accelerator™
is a unique sales management system that provides sales managers with a week-by-week proactive sales activity management process. It brings a discipline to your sales organization and guides salespeople to take proactive steps to grow your business, increasing sales by 25% or more.